In the late 1920’s, Wallace T. Jones opened American Business Machines (ABM), an office equipment store in Bakersfield, CA. At the time ABM was under franchise Remington Rand, a premier calculator and typewriter manufacturer. Wallace believed ABM was destined to succeed following the strategy of offering products of exceptional quality at a fair price with good old fashioned customer service. Despite the years of the Great Depression ABM continued to grow proving Wallace’s strategy correct.
By the late 1960’s, copiers were becoming a necessity in the business world and demand was increasing. In 1972, ABM proudly became one of the first Canon dealers for copiers on the west coast. Digital black and white multifunctional copiers/faxes/printers came into play in the early 1990’s. Soon after Canon digital color copiers arrived in the late 1990’s. The demand for Canon copiers was so high they quickly became the main product and focus of ABM.
ABM was also one of the first to offer total network document management solutions. To date, the strategy of Wallace T. Jones is carried on as ABM continues to offer the newest and highest quality digital products at fair prices, supported by good old fashioned customer service.
We have committed our business to offering the best in quality products, supported by the highest standards of customer service and technical support in our industry.
We are committed to honesty, integrity and fairness in every facet of our business. We are a service-driven company dedicated to delivering complete customer satisfaction for everyone we do business with.
We believe that customer service is the most important product we offer. Customer service begins by understanding the true needs of the customer, and providing high quality products at competitive prices to meet our customers’ needs. It also includes the support of knowledgeable and courteous administrative staff, a competent, trained, and responsive technical team.
Every member of our organization is a customer service representative whose primary responsibility is to give 110% everyday for our customers we serve.